Frequently asked questions
These are some of the most frequently asked questions from our users.
How can I change my URL in the basic plan?
In the basic plan, you can customize your URL using the default format xxxx.kwebs.ai. If you want to connect your own domain, consider upgrading to an advanced or professional plan.
How many websites can I create in the advanced plan?
The advanced plan allows you to create up to 5 websites with unlimited pages. You can manage each of them independently.
Can I customize the design of the pre-designed templates?
Yes, you can fully customize the design of the pre-designed templates using the block builder. You can adjust colors, fonts, and more.
What is the difference between the annual and monthly plans?
The main difference is the price. Opting for the annual plan offers a significant discount compared to the monthly payment. Both plans include the same features.
Can I switch plans at any time?
Yes, you can switch plans at any time. Simply go to the account settings section and select the plan you want.
Can I cancel my subscription at any time?
Yes, on all plans, you can cancel your subscription whenever you want.
How do I connect my domain to the website?
In the advanced and professional plans, you can connect your domain to the website. In the settings section, you will find the option to enter your domain information.
Can I import my own design instead of using templates?
Currently, it is only possible to use pre-designed templates or customize the design using the block builder. Importing external designs is not supported.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. However, please note that there are no refunds for unused periods.
How can I add a form to my page?
You can add a form using the block builder. There is a specific block for forms that you can drag and drop to the desired location on your page.
Is technical support provided?
Yes, we offer technical support for all our users. You can contact us through our customer support service at any time.
Can I download my website to use it elsewhere?
Currently, we do not offer the option to download your website for use elsewhere. The platform is designed to be used online.
How can I make the payment for my subscription?
We accept payments with credit cards. You can provide your card information during the subscription process in the payments section.
Can I try the platform before subscribing?
Yes, we offer a free trial version. You can sign up and explore the basic features before deciding on a subscription plan.
Are there limits on the number of visitors my website can have?
There are no specific limits on the number of visitors to your websites. Our servers are optimized to handle considerable traffic.
